Type ping and the computer name of the management server, and then press Enter.On the client computer, open a command prompt.Use the ping command on the client computer to test connectivity to the management server Disable the Apache HTTP server Access log when you are done.Look for a client computer's IP address or host name, which indicates that the clients connect to the Apache HTTP server.On the management server, open C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\logs\access.log.
To view the Apache HTTP server Access log:
Using services.msc, restart the Symantec Endpoint Protection Manager Webserver service (Apache). Remove the hash mark (#) from the following text string, and then save the file:. In a text editor, open C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf\nf. To enable the Apache HTTP server Access log: Note: Disable the log after you view it because the log uses unnecessary CPU resources and hard disk space. You must first enable the Apache HTTP server Access log before you can view the log. Network issues include the firewall blocking access, or networks not connecting to each other. If the client connects, the client's connection problem is probably not a network issue. You can view the Apache HTTP server Access log on the management server to check whether the client connects to the management server. View the access log to see if the client connects to the management server In the left column, select Server Connection Status. In the SEP client, click Help, and then click Troubleshooting. To check connection status data values in the client: 
The dates, times, server address, and port numbers are available for troubleshooting connection problems. You can check several important connection data values in the client.
Look on the client to see if the client connects to the management server You can test the communication between the client and the management server in several ways. If you have trouble with communications between Endpoint Protection clients and servers, ensure that there are no general network or network connectivity issues. Troubleshoot management server and client communications
Troubleshoot management server and console or database communications. Troubleshoot management server and client communications. Learn how to troubleshoot communication issues between the SEPM server and SEP clients or databases.
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